Community Forum

Wow…first off….I would have to say that somebody PROBABLY did move he item into the wrong spot, and it was not any of the current working employees fault most likely. Secondly, is it difficult to tell the difference between a 15 dollar and a 100 dollar item? I would hope not. It sounds to me like this is one of those people that goes into a store trying to work a deal out of one of the poor employees somehow. And what made me laugh is the "would help me out at all" as if you were trying to heckle them or talk them down in price. It just makes it all seem intentional.

Alice said:

So I went Christmas shopping tonight and I went to Toys R US. I found the gift I wanted – there was a tag that said the item was $15.99 and there were a few of these items in that spot. I gathered a few other things and went to checkout. When I checkouted the item rang up at $99! I told the cashier it was wrong so she checked with the associate in the back. The associate confirmed it should be $15.99. I stood around for a good 10 minutes listening to the associates and the manager go back and forth on their little radios. Finally the assistant manager came up and said "This should be $99 and unfortunalty around this time of year customers move things into the wrong spot." The tone and the way she said it she all but said you moved those in the wrong spot to rip us off. I told her there is only one spot with this description and there are multiple there. This was not a cusotmer error but an associate error and they needed to make it right for me the customer. While I was talking with the manager the associate from the back brought up the incorrect price tag and gave it to the manager who then in front of me scolded them and told them to get it fixed. Needless to say she wasn't willing to do anything for me at all. I didn't even recieve an apology for their mistake. I left all the items I was going to purchase at the register and left. Since when is it good cusotmer service to blame the customer on your screw up and not even try to make it right? I know as one voice I can't make an affect but I am so irrate and fed up with poor customer service. It is my hard earned money that give them a job.

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So I went Christmas shopping tonight and I went to Toys R US. I found the gift I wanted – there was a tag that said the item was $15.99 and there were a few of these items in that spot. I gathered a few other things and went to checkout. When I checkouted the item rang up at $99! I told the cashier it was wrong so she checked with the associate in the back. The associate confirmed it should be $15.99. I stood around for a good 10 minutes listening to the associates and the manager go back and forth on their little radios. Finally the assistant manager came up and said "This should be $99 and unfortunalty around this time of year customers move things into the wrong spot." The tone and the way she said it she all but said you moved those in the wrong spot to rip us off. I told her there is only one spot with this description and there are multiple there. This was not a cusotmer error but an associate error and they needed to make it right for me the customer. While I was talking with the manager the associate from the back brought up the incorrect price tag and gave it to the manager who then in front of me scolded them and told them to get it fixed. Needless to say she wasn't willing to do anything for me at all. I didn't even recieve an apology for their mistake. I left all the items I was going to purchase at the register and left. Since when is it good cusotmer service to blame the customer on your screw up and not even try to make it right? I know as one voice I can't make an affect but I am so irrate and fed up with poor customer service. It is my hard earned money that give them a job.