Idaho Falls City Website Overdue for Overhaul

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Anyone check out our Idaho Falls city website lately? You can see that it is long overdue for a redesign.

There is just not much information provided on the main page, which effectively makes it a ’splash page’, which went out of style years ago. Some of the links need fixing (clicking ‘Events Calendars’ takes you to the Airport page), and the city logo is not linked to the homepage as expected, nor is the term Idaho Falls.

I would recommend more up-to-date information published on the homepage, especially links to .mp3 audio recordings of city council meetings. Downloadable video clips of city council meetings would be a great addition also. A ‘Today in Idaho Falls‘ feature could show that there is life in Idaho Falls.


Hopefully this time they will tap local web designers, rather than a Coeur d’Alene web design company. In fact, the best way to go about a local redesign is to host a contest. A comment method is needed where local residents and city employees can input what they want to see in the new site. The features (required and desirable) would then be published in the design contest criteria, and a month later the city could host a public event for the public to view the proposals. A voting method for favorite designs could help guide the city council decision in picking the winning design.

I would personally recommend using an open-source blogging method like WordPress for the new site. The costs would be much cheaper than using proprietary systems and updates would be easy for less-technologically-savvy city workers.

Check out this example of one designers proposed changes to the White House’s website to see how a plain government site could be enhanced.

What changes would you propose to the city website?

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Comments

Is it just me, or is there a real lack of “good” public information on the site. I for one would like to read more minutes from city council meetings, not only to stay informed, but because I am kind of nosy.

I think the biggest change I would make is the lack of good pictures of the city. Why not show Freeman or Tauphus Park? Pictures of Taylor Crossing and dowtown? All of them are gems in our community in my opinion.


I recently visited with the mayor and they are currently working on the updates for the city web page. You should see changes within the next few months.


Have you looked at the IF Power utility account login section? It’s about as secure as a research facility in Baghdad… I looked at it once and said “No way am I entering a card number in on this thing.” The power bill is the only one I still pay by check. The City webpage needs a major overhaul.


Q - you are funny!


There is hope, another website was launched last week, idahofallsmagazine.com

even though it is new I suspect it will be a great place, they have it set up with forums as well, in the last issue I read that the magazine just finished its 5th year in print.


agwriter, I see no relationship between your shameless plug and this discussion.

Since you threw it out, I see very few registrants and about five posts over there. A successful name brand in print does not always translate into a successful online venture. Is this really your “hope”?

Back to the original discussion, I got an email back in March that the city was redoing their website. Now the word is another few months. It really should not take that long for a redesign. Are they using another non-local design firm again? Does anyone over there know how to manage this type of project?

I suspect the city’s new website will debut right after the legendary graffiti-cleaning machine finally appears.


Joe, what is so shameless about mentioning another website… if the city website is unpleasant or frustrating, then why not look at other options…?

and Yes, I do hope we can have a website with an interactive forum that is free for discussion and open opinions without repercussion and most importantly an open forum that is friendly and inviting to all community members…

perhaps time will tell if the success of the magazine migrates into the success of the website…


Ehhh, I just read this all as a discussion of the city website, and you took a sharp turn there that I didn’t see the connection.

Given that the sharp turn was to a for-profit company’s website, I saw it as shameless.

I hope it works for them, also. I would like to see our online local community grow stronger.


Isn’t the city “for profit” also? of course it isn’t in the way we understand a non-profit or for-profit organization is determined, but I would argue that the city is certainly a business and trying to turn a profit, in fact if you really get into it the non-profits want to make a profit as well, it is how the money is distributed or spent that determines non vs. for profit… it is all in the wordage and definitions…

ah but I have once again split off from the intended topic of discussion, I apologize.


Ummmm, I thought about it a few days, and no, I don’t see how anyone could possibly think the city is “for profit” also.

The city is a government entity, quite distinct from a business entity, and the differences between the way government entities and businesses run are extremely vivid to those (like myself) who have worked in both environments.

If the city takes in too much money, they have to start dropping fees or taxes.

If the aforementioned Idaho Falls Magazine takes in too much money, do they refund their advertisers?

There is a stark contrast.


Agwriter,

I subscriber to Idaho Falls Magazine and do so because it is a magazine. I, for one, think the online effort is fine, IF those who subscribe/read that magazine find it and create issues enough for it to survive.

However, I don’t like your plug here for that web site. I wonder how many times our local tv stations promote the news teams of their competition?

I must say, though, at the end of the the day, it’s a huge, “ATTA BOY!” for Joe. Someone else copying a portion of what he designed.


Thanks for your response Joe… and I agree with you, a city should not be for-profit, nor should any government entity… my point was to discuss a curiousity that I am trying to understand due to definitions of terminology…it seems that often we discuss things believing that we each have the same definition and that is not always the case, discussions can lead to heated arguments due to the differences in definitions of terms… if the definition is the same for each participant in the argument then the discussion could be much more productive.
Does this make sense?

OK4NOW… I believe the Idaho Falls Magazine has always had a website or rather a webpage, and they just wanted to expand, I don’t think their site is a copy of this website, how could it be a copy of this website? Do the folks at Idaho Falls Magazine even know this site exists? in fact I wanted to ask you Joe… isn’t this website considered a blog, and isn’t a blog a specific individual or organization’s own territory…?

And also, is it a bad thing to have another website with an interactive forum?


agwriter, yeah, I see your point about misunderstandings based on different understandings of terminology.

I think Ok4Now was referring to IF mag suddenly adding a discussion forum to their five-year-old site. I won’t comment on who knows this site exists.


I’ve got news for you, Joe V.

Idaho Falls magazine may be a for-profit endeavor, but until mid-2006, it had yet to make a single penny. Even now, after 5 years in print, it just breaks even after printing and mailing costs for 14,000 copies.

Did you ever notice how it says “FREE” on the cover? Plus, they mail out issues to anyone who requests it in Bonneville, Bingham, and Jefferson counties…all on their own dime.

Call it what you want. Whether they know about this site or not, the new IF magazine forum is simply an extension of their outreach effort into the community. And the design is borrowed from their parent company’s hugely successful SnoWest magazine website and forum, which averages nearly 40 million hits per month. They’re simply going with what has been proven to work. Again, all at no cost to us, the citizens of Idaho Falls.

Now, with that said, agwriter’s mention of the new forum admittedly had little to do with your suggestions to improve the city of I.F. website.


nevermind, thanks for your opinion (I don’t know that I’d call it ‘news’).

I have a difficult time believing they do not “make a single penny”. They are smart business people. Their monthly “experts” who write the “professional insight” columns have to commit to an advertising package of about $6,500 each.

(http://idahofallz.com/2006/03/23/idaho-falls-magazine-professionals-are-paid-advertisers/)

I appreciate that they give away the magazine for free and also mail it out, but that’s likely because few would actually purchase a publication that is 80% advertising. They are happy to distribute free copies and mail free copies because it boosts their readership claims which drive their advertising dollars.

I like what they do and hope they continue it, but I have no illusions that they are taking a loss for the community good.

There’s nothing wrong with making a profit with a product that is also nice for the community.


News? Perhaps not. It was just an expression, Joe.

But 80% advertising? Better check your math.

And re-read my post. They are making some spare coin now. But for the first 5 years, it cost more money to produce than it made in advertising. You’re just going to have to take the word of someone who knows the facts.

It’s not uncommon, even for a paid-subscription magazine to suffer a loss for the first 5 years.

I agree, it is not a purely philanthropic venture, but you have to give them credit where it’s due. Which, I’ll agree, in part…you have.


[...] This week I will suggest improvements to our official city website. A previous article also groused about the need for the city to redesign their website. I really liked the link to a proposed White House website redesign, which has some great advice our city could use in their own redesign. [...]


Here we are another year later and ye old city website is still the same mess.

On one hand, there are many other more important things for Mayor Fuhriman and our city workers to concern themselves with. I do not want to criticize anyone because the city website is realistically low on the overall priorities list.

On the other hand, that city website serves as the official front door for our city.

I think they should try shorter-term strategies with the city website, with more frequent redesigns.

For instance, every six months, offer a redesign to a local web designer.

Give them 30 days to redesign the site. If it is not liked that well, heck 6 months later do another redesign.

Costs? I think a lot of local web designers would give a redesign for under cost. I know I would do it, if the city would keep an archive page of all the past versions, promoting the previous designers just a little bit.

In this way, the city website would look much better more often, and it would help promote Idaho Falls-area web designers.


I would think the Mayor would want to keep the page up to date as well. I see that Lt. Jared Fuhriman is still listed on the police portion of the web page….

What a joke! The cops should spend a few dollars on their domain and not on donuts!


The problem with the city’s website is that a lot of information on it is out of date.


See the front page Post REGister today? City screwed up their website so badly that its dissappeared from Google. This article was written over 2 years ago and said the city web site sucked back then. It is the same website over 2 years later. Someone commented changes andupdates were in the works with in a couple months, what happened to that plan? Mustve gotten put under the citys ADA compliance plan

Another article written almost 2 years ago http://www.idahofallstoday.com/2006/11/20/eight-ways-to-improve-our-city-website/ gave tips to improve the city website. Not a single change has happened.

The city spends $7,000 for a consultant to hand-hold a 1-day meeting of 10 people, but they cant shell out any bucks to fix the official website? The money we spend on whatever company to design and maintain the city website is wasted money.

The city needs to appoint a tech czar because nobody in this city government has a clue about technology or web trends. Their tech ignorance is the worst kind: being ignorant of how ignorant they are when it comes to technology. Many other citys are using their websites 10,000x more effectively than our city is doing.

They want a bunch of companies to relocate to Idaho FAlls over the next 10 years, but when those companies see our website they must think we forgot about it back in 1996.


I have to agree with you there Guest. Same with GuestHouse’s comments regarding the red flags….if we want this city to grow (which it’s doing) than at least get with the times with the rest of the country, it’s these little things that make all the difference in the world.
Has anyone ever taken the time to do a search on our “sister city” in Japan? I urge you to take a few moments and check it out. Their city is a lot poorer than ours, yet everything about this city is “with the times”, up to date and thinking of their future. Even the cleanliness of their city and the way everything is so well manicured and taken care of, really puts our city to shame. I mean if they can do it, there’s no reason we cant.
But I’m sure somebody will come up with a dozen reasons why we cant, so lets hear them. (& don’t bother with the “money” complaint. the money is there, it’s just not being utilized properly)


Oh, great points about the website. We really do need a tech czar/department to keep us online and up to date.

I haven’t had a moment to read the paper today but I am looking forward to reading that article.


I have to ask why they outsource the job of creating the webpage and thus spend a lot more money than necessary. Once you know how to do one its not hard to set it up, it merely requires a little know how and the right software. Chances are many high schoolers can do it. So its a double failure by the city in my book.

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