Domino’s Woes from Big Sale
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A buddy told me about how today his bosses bought 50 pizzas from a local Domino’s. That’s right, 50, F-I-F-T-Y pizzas in one delivery order! How did Domino’s react to the order? The delivery guy chewed out my buddy’s boss for placing the huge order without prior notice. He complained he ran out of dough, and that he would not deliver there again without 24 hour notice for such a big order!
Aww, Domino’s, that’s such a crying shame! You had a huge order in one big delivery, and sold out on the day before Christmas so your employees could go home early. That is really tough. I personally would have told the delivery guy if that was how he felt, he could cancel the order on the spot and find a way to use up those 50 pizzas himself. Sounds like our local Domino’s needs to get their business sensibilities in order.
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0 Um, yeah, I would expect to place a huge order and expect no ‘chastisement’. Most workers in most jobs deal with busy days and stressed customers. Domino’s employees are not unique in this regard.
24 hour notice would have been more polite, but if the order is there for a rush job, the manager must decide if they want to fulfill it or not. There’s other pizza places who might take the order instead. If no pizza place will take the order, then the customer would know they are placing too big a demand and need to adjust to what the market can handle.
I disagree with Vandalgal because they should not take the rush order, then chew out the customer for placing the large rush order. If they didn’t want it, if it was such a burden, then don’t take the order. This sounds like some of the typical bad customer service in Idaho Falls.
I have actually worked at a Domino’s. Other restaurants may prepare their ingredients fresh daily, but Domino’s buys their doughs from traveling corporate commissary salespeople. If the restaurant had run out of dough and had no ability to reorder from the commissary person or another Domino’s, they would have probably had to shut down the next day. In which case the owner had profited big and would have saved on wages.
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chill, gato, it ain't worth getting your purty fur messed up
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I can certainly sympathise with the customer who got an unwarrented lecture along with his pizzas, but I can also sympathise with the poor deliverer and his overworked, overstressed coworkers. Who thinks that it is a good idea to place a fifty-pizza order without any notice? You’re telling me that it is permissable to place such a huge order and expect no chastisement? These workers, in addition to their normal, busy, before-holiday rush, must deal with harried and stressed customers, and fulfill an extra-large order? 24-hours notice is only polite, giving them time to prepare extra dough and toppings and enlisting the help of an extra worker to compensate for the added business. What would have been best is if the supervisor or manager in charge had politely refused the order, citing the impossibility of getting it done on time. And contrary to your opinion, running out of dough one day does not mean that they get the next day (Christmas eve) off. It means they get to either stay late or come in extra early to make more!